Facilities Support
For requests relating to building operations and maintenance services – such as keys/access requests, waste management, mail delivery, custodial services, labour work requests
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Communications and Marketing
Assistance for marketing campaigns and event management – advertising, communication strategies, event management, print design, photography, public relations
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Human Resources Support
For requests related to staff appointments and changes, payroll process, benefits, performance & development planning, training, HR policies & procedures, organization charts, job descriptions, etc.
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IT Support
For requests related to departmental IT support – desktops (PC, Mac), laptops, software, printers, audio and video, telephone, mobile devices, peripheral equipment
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Programming/Applications Support
For requests related to in-house or third-party software support and maintenance – reports, features and change requests for ILS (Voyager, CABI, Relais) and Digital Initiatives (ContentDM, DSpace, OJS, etc.)
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Web Services
Specialized web consultation services – content management (UBC Wiki, WordPress, Library Toolkit), new site requests, usability testing, web traffic analysis, general site inquiries
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